Options/Care: Management Services for Independent Living

Older Adult Services of Pennsylvania Volunteer

Contact Options

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What is Options/Care Management?

Personalizing Your Living Choices and Preferences

Are you tired of looking through packages and plans only to realize that none of them fit your needs? At Options we take the time to get to know you and to work with you and your family to find the solutions that best fits your choices and preferences. Options/Care independent living solutions are:

  • Personalized: Fitted to Your needs and choices
  • Flexible: Change and adapt to Your needs
  • Accommodating: Brings services and care to You and in the comfort of your home
  • Participant Driven: Committed to keep You living independently and safely at home or in a community setting of Your choice

Our Services


A comprehensive face-to-face assessment is conducted after intake with CM participants and others of their choosing (e.g., family members, friends, etc.) to evaluate the medical psycho-social, environmental and financial aspects of their situation.


Resource Counseling and Support (Information & Assistance)

Care managers assume a proactive role in counseling participants on all available, appropriate ACDHS/AAA and other human services organizations that provide programs and services that address participants’ unmet needs and help CM participants to make informed decisions about their care. Counseling and support also are extended to caregivers, and may include referrals to community health, social service, and other government programs.


Care Coordination

  • Service Initiation :  Care managers must work collaboratively with CM participants and caregivers to arrange for CM services, according to preferences for services, scheduling and CM in-home service providers. Options Care Management uses a broker model of service delivery in which care managers present participants with a list of ACDHS/AAA contracted providers for in-home services, ask them to choose their preferred provider, order the requested service(s) on behalf of participants, and monitor quality assurance and participant satisfaction.

  • Service Planning: Care managers work with CM participants, caregivers, and other persons in their support network to develop and implement a comprehensive, personalized service plan that is strengths-based and specific to the participant’s individual preferences, needs and desired outcomes.

  • Service Utilization: Care managers monitor in-home services to assure that they are delivered as prescribed, CM participant needs and expectations are met, and problems or concerns are addressed effectively and promptly.


Regular Contact and Visits

Care managers works with participants to establish and adhere to a regular schedule of phone calls or personal visits based on the participant’s acuity, needs and level of support and occurring not less than once a month. The contacts are conducted to check on participants’ condition, assess the effectiveness of care plans, and allow for adjustments to the plan as needed.


Emergency Response

Care managers check on the well-being of CM participants and caregivers, and provide additional CM services to those facing emergency situations in their homes, such as severe weather, property damage or utility issues. In addition to currently served CM participants, CM providers are responsible for serving older adults affected by emergencies in the CM provider’s service area, or by special request of the ACDHS/AAA.


Advocacy and Case Conferences

Case conferences are available to assist care managers, CM participants and caregivers, when appropriate, by convening a multi-disciplinary team of personnel from the DHS/AAA and CM providers.


Family Caregiver Support Program (FCSP)

FCSP is a subsidiary program of the CM program that provides training and support to reduce the occurrence and level of stress among caregivers.

Partnership for Success:

Our Care Managers are expected to aspire to the highest ethical values, accountability and professionalism. At the center of Care Managers’ practices there are three primary values:

  • Build on the wisdom and strengths of older adults and those who care for them
  • Honor the individual choices made by those whom we serve
  • Respect individual diversity as it enriches the community, and be inclusive in everything we do

Where do I start?

If you are interested in getting Options/Care Management here are two things you can do:

  1. Call the Allegheny County Area Agency on Aging Senior Line

The SeniorLine answers Monday through Friday from 8:30 a.m. to 4:30 p.m. at 412-350-5460, toll-free 1-800-344-4319, TTY 412-350-2727 or SeniorLine@alleghenycounty.us.

  1. If you are not sure and want more information:  You can call us at (412) 345-7425. We are available Monday through Friday 9am to 4pm or, You can e-mail us at Options-Care@fswp.org.